Business Etiquette: Are You Connecting with Your Co-Workers and Clients?

Business Etiquette: Are You Connecting with Your Co-Workers and Clients?

Business Etiquette: Are You Connecting with Your Co-Workers and Clients? When a human resource director contacts me for business etiquette training, most often they request the module on how to build relationships both internally (co-workers) and of course with their clients. Usually they comment on how no one is having a conversation, someone in the office doesn’t understand how to show an interest in the other person or just a general idea on what it means to be likeable.

Conversation Skills

Conversation Skills

Conversation skills are top of mind these days. As a business etiquette trainer, I am often asked how to improve soft skills amongst teams in the workplace. Let’s face it, employers want people that can talk and build relationships, both internally and externally.

How to Be a Better Listener

How to Be a Better Listener

Did you know that people in general do not know how to be a good listener?  We have ears that hear well but we do not use them to really listen and comprehend what others are telling us.  Studies have shown that we retain only half of what is told to us, and yes, that...