International Etiquette Speaker
“The workshop was very valuable for my both personal and professional aspects of life.”K. Al-Matter
Lisa’s presentations provide your audience with information on the correct behaviors to use in a variety of cross-cultural situations.
Your program is customized to meet the needs of your audience and is delivered by Lisa in your country at a designated venue.
Participants learn how different cultures view communication skills, body language and work styles in the United States and other countries. What is learned about business etiquette, human interactions and protocol is cutting edge and relevant to conducting business globally.
“Lisa’s energetic and interactive presentations thoroughly captivate her audiences.”
Takiko Goldschneider, Immigration Services Specialist, Temple University, Philadelphia, PA
International Etiquette Topics
1. THE CONCEPT AND SCIENCE OF ETIQUETTE: WHY IT IS IMPORTANT
Details are given as to why it is important to understand protocols and business etiquette, especially when establishing and building relationships globally. It is very important to be smart and good at your job, but ultimately, it is people and how you treat them that matter.
- Define and determine protocols in certain countries
- Etiquette and everyday courtesies
- How to develop your cultural intelligence
2. BODY LANGUAGE
Body language, just like verbal language, is not universal. What might be acceptable in one country may be an insult in another.
- How handshakes differ from country to country
- Eye contact
- Respecting others personal space
3. CONVERSATION AND LISTENING SKILLS
Being a good conversationalist is an art and can be learned. Many feel to be a better conversationalist, one must be more outgoing and expressive therefore they focus on becoming better talkers. This is not how you become more engaging and interesting. What about becoming a better listener?
- How to become a better conversationalist
- How to start and end a conversation
- When and how to be good at “small talk”
- Tips to become a better listener
4. MEETING ETIQUETTE: ATTENDING AND LEADING
Preparing for an international meeting takes time and attention to detail.
- Expectations of the attendee and the host
- How to entertain an international guest
- When to start talking business
5. BUILDING RELATIONSHIPS ACROSS BORDERS
An individual’s professional success globally depends on how well he or she can build strong relationships and understand cultural similarities and differences. When an individual is successful, the company they work for succeeds. In order to build trust with others, you must start with the human connection.
- Tips on how to connect with an international client
- Deference in business
- How to follow-up after a meeting
6. AN INTERNATIONAL DINING EXPERIENCE
Enjoying a meal with a client often times breaks the ice and can result in a more meaningful connection. Confidence is key when entertaining, especially in the global arena.
- What to consider when planning an international menu
- Different styles of dining (American, Middle Eastern and European)
- Other actions you can take to put your client at ease when eating a meal together
Let Lisa Richey help your employee’s stand out – in your office and of course, with your customers. Follow the steps below to learn more:
HOW THIS WORKS
Let’s set a time to speak about your business etiquette training needs. We can do this by email, phone or video call so that we can get to know each other.
We will set a date for your on-site business etiquette event.
“You only need to meet Lisa Richey once to know that she has a deep and sophisticated knowledge of social graces that comes from years of experience and study, and that she has the self-discipline to continually polish the skills she’s acquired. Lisa’s energetic and interactive presentations thoroughly captivate her audiences. You can really tell that she enjoys helping her audiences gain self-confidence in a variety of social situations.Temple University.”Takiko Goldschneider
Work with Lisa Richey
If you are interested in learning more about a business etiquette training session for your team, I invite you to have a conversation. Whether we decide to work together or not, I am confident our call will be full of insights.