Business Etiquette Training

Led by Business & Corporate Etiquette Trainer Lisa Richey

Let’s Start a Conversation About Elevating Your Team

Polish your team’s communication, confidence, and professional presence with expert-led workshops tailored to your workplace culture.

Half-Day or Full-Day Trainings, Onsite or Virtual

Business Etiquette Training Presentations

1/2 Day | Full Day | Onsite or Virtual Sessions

The programs may be presented as a keynote, training session, special event or workshop.

Is your company at risk by not offering business etiquette training?

Does this sound familiar?

You don’t want to give them too many rules but they need direction and guidance.
Basic staff training and onboarding do not address basic soft skills training.
Some topics are better left to the experts. I can deliver sensitive issues to your team.
Lack of basic soft skills is costing your company money because your team is not aligned with your mission.

The American Academy of Etiquette Has Everything You Need to Improve Your Employees’ Professional Behavior

If each person on your team is not aligning with your company’s values and branding, you are losing money. A business etiquette workshop aligns your team and provides real-life guidance and direction.

What You Can Expect:

Customized Corporate Etiquette Training — Designed to align with your team’s communication goals and professional standards.

Lisa Richey is a Business Etiquette Trainer & Consultant — Over 20 years of experience, trusted by Siemens, Pfizer, as well as other industries and companies of all sizes.

Interactive & Impactful — Delivered virtually, in-person, or hybrid. We tailor every session for your industry and team dynamics

Soft Skills that Stick — Your employees will walk away with actionabletechniques in presence, tone, and communication.

Let’s Start the Conversation

Book a
Discovery Call

Get a
Proposal

Lisa Richey offers eight distinct modules guaranteed to make an impact on your team.

Business Etiquette Trainings are designed for:

How It Works

Whether you’re onboarding new hires, developing emerging leaders, or refreshing soft skills across your organization, our training meets your team where they are.

We design and deliver interactive sessions—live, virtual, or hybrid—that reinforce professional presence, communication finesse, and modern workplace etiquette.

Booking your training is effortless. Here’s how we deliver a polished, personalized experience from start to finish:

Explore Your Options

Review our dynamic training modules and choose your preferred format—virtual or on-site.

Book a Discovery Call

We’ll clarify your goals, your team’s needs, and what success looks like.

Customize Your Experience

Together, we’ll tailor the session for maximum relevance, impact, and engagement.

Schedule & Prepare

Finalize your event date, receive your prep guide, and get ready to elevate your team.

Lisa Richey leads every session personally—no stand-ins, ever.

*** All sessions include a downloadable guide

Designed for Impact – Each guide is tailored to reinforce key takeaways with clean layouts, smart structure, and real-world application.

Testimonials

“Lisa Richey came into our organization and provided our professionals with an excellent, relevant and interactive presentation as it relates to professionalism, dressing for success, and bringing etiquette back into our everyday lives. Lisa has great energy and really captivates her audience during her presentation.”

Linda Jandris

Director of Human Resources,
The Rallye Motor Company

“Lisa came into our organization and provided our professionals with an excellent, relevant and interactive presentation as it relates to professionalism, dressing for success, and bringing etiquette back into our everyday lives, both personal and professional. Lisa has great energy and really captivates her audience during her presentation.”

Maureen O’Reynolds

Senior Manager, Deloitte & Touche

“Lisa was fantastic! She brought to life the importance of relationship development in the workplace and provided practical guidance to our team in how to best develop meaningful relationships with clients and prospects. Lisa has a warm and engaging personal presence and has made a real impact on our team.”

David Crossed

Navigate Consulting, Wayne, PA

Business Etiquette Training Modules

All Sessions Are Customizable | Your Needs, Your Topics

Personal Branding Masterclass

Communication Skills:
Verbal, Non-Verbal

Art of the
Human Connection

Emotional Intelligence

The Business Meal

Connecting the Generations

Networking

Service Staff

As Seen In:

Lisa Richey is the founder of The American Academy of Etiquette and a trusted speaker for global companies seeking to elevate professional presence.

With a modern approach rooted in emotional intelligence and timeless polish, Lisa delivers high-impact business etiquette training that transforms how professionals show up, speak up, and lead.

Known for her precision, warmth, and engaging presence, Lisa has been invited by organizations such as Siemens, Pfizer, and companies across industries to help align their teams with the highest standards of professionalism.

Lisa attended The Ritz Carlton Leadership Summit 2025 in Dallas, Texas.

Frequently Asked Questions

What is business etiquette training?

Business etiquette training is a professional development experience that teaches individuals how to communicate, collaborate, and present themselves with confidence and polish in the workplace. It includes guidance on everything from first impressions and email etiquette to meeting behavior, personal presence, and cross-cultural communication.

Who should attend a business etiquette workshop?

Teams, emerging leaders, client-facing professionals, and anyone representing your organization will benefit from etiquette training. It’s ideal for onboarding programs, new hire training, leadership development, and soft skills refreshers—across industries such as finance, legal, healthcare, luxury clients, hospitality and technology.

What makes Lisa Richey’s training different?

Lisa Richey brings 20+ years of experience, real-world insight, and a dynamic presence to every session. Her workshops are interactive, customized, and grounded in emotional intelligence—never scripted or generic. Clients appreciate her sophisticated yet practical approach to workplace etiquette.

Is the training in-person or virtual?

Both. Lisa offers live, in-person workshops as well as virtual sessions tailored to your team’s schedule and location. Hybrid options are also available.

How long is the business etiquette training session?

Training sessions vary with options for half-day and full-day experiences. Virtual sessions (typically 60-90 minutes) are also available. All programs are customized based on your team’s goals, size, and needs.