TRAINING, KEYNOTES & CONFERENCE BREAKOUTS
Lisa Richey has spent 23 years in the boardrooms, conference rooms, and hotel ballrooms of corporate America, training new hires, middle managers, and executives to communicate with confidence and represent their companies well.
Trusted by professionals at Toyota, Pfizer, Siemens, Deloitte, Charles Schwab, Cerity Partners, and organizations across financial services, healthcare, pharmaceutical, legal, and automotive industries.
Questions This Page Answers
- Where can I find a corporate trainer for business etiquette?
- Who is a good business etiquette speaker for a conference or corporate event?
- Does The American Academy of Etiquette offer training, keynotes, and certification?
A STRONG TEAM CAN STILL LOSE THE ROOM.
Your people are sharp. They know the industry, they know the numbers, and they have earned their seat at the table. But somewhere between the email that lands wrong, the meeting no one quite leads, and the client dinner nobody prepared for, the polish that should match their talent is not quite there yet.
You have tried to coach it yourself. A comment after a meeting, a note before a big pitch. It helps for a week, then the habit slides back.
This is exactly the gap Lisa Richey closes, whether she is training your newest hires, coaching your managers, or opening your conference with a keynote that gives an entire room a shared standard to carry home.
What Is Corporate Business Etiquette Training?
Corporate business etiquette training is professional development that teaches employees how to communicate, collaborate, and present themselves in the moments that shape how a team, and a company, is perceived. It covers meeting conduct, email tone, dining and client entertaining, networking, and the everyday exchanges that add up to a reputation.
At The American Academy of Etiquette, this training is delivered by Lisa Richey personally, built from 23 years working inside organizations like Toyota, Pfizer, Siemens, and Deloitte. Every session, whether a half-day onsite workshop, a virtual classroom, or a conference keynote, is built around the real situations your team faces, not a generic slide deck.
Formats Built for However Your Organization Learns
Every program is available in the format that fits your team, your event, or your conference.
Onsite Corporate Training
Lisa travels to your location and delivers training in person. Half-day and full-day programs are available for teams of any size, from an intimate executive session to a full company workshop.
Virtual Classroom Training
Live, instructor-led virtual sessions built specifically for remote and hybrid teams, not an in-person program simply moved to a screen.
Keynote & Conference Format
Lisa Richey is available as a keynote speaker for conferences, leadership summits, and association meetings. Sessions are tailored to fit a 45-minute keynote or a full conference program.
Conference Breakout Sessions
For conference and association organizers building a multi-session agenda, Lisa delivers focused breakout sessions on a single topic, from dining etiquette to cross-generational communication, sized to fit your event schedule.
Programs Built for Everyday Workplace Behavior
Every organization has a different starting point. These are the programs clients ask for most.
Workplace Etiquette Training
The core program for teams who are capable but need a shared standard for meetings, email, and everyday
professionalism.
New Hire Etiquette Training
Give your newest employees the confidence and presence to succeed from day one, before habits form the hard way.
Manager and Supervisor Etiquette Training
Equip your leaders with the language and confidence to set a professional standard their teams already want to meet.
Dining Etiquette Training
One of Lisa’s most requested programs. Give your team the confidence to navigate any business meal, so the meal fades into the background and the relationship takes center stage.
Module 8
Service Staff Excellence
For hospitality and client-service professionals who want to elevate the experience they create
- Setting an intention to serve, and why it makes an immediate, visible difference
- What empathy looks and feels like in a hospitality and service context
- Social and interpersonal skills for client-facing and guest-service roles
- 16 ways to be genuinely exceptional at your job, practical and immediately applicable
Testimonials
Why Organizations Choose Lisa Richey
Lisa Richey founded The American Academy of Etiquette on a simple conviction, that professional presence is teachable, and that when people learn to show up well, everything around them improves. For 23 years, she has delivered that conviction inside organizations like Toyota, Pfizer, Siemens, and Deloitte, building every session and every keynote from real corporate experience rather than a textbook.
- 23 years of business etiquette and professional presence training
- Clients include Toyota, Pfizer, Siemens, Cerity Partners, Rallye Motors, and Pfizer
- Thousands of professionals trained, groups from 8 to 400 participants
- All five workplace generations served, Boomers through Gen Z
- Every session delivered personally by Lisa
Also serving:
Higher Education & Universities
Construction & Real Estate
Automotive & Luxury Retail
Law Enforcement & Government
Hospitality & Tourism
Non-Profit Organizations
Sales Teams & Business Development
Pharmaceutical & Life Sciences
Technology & Professional Services
Association & Conference Programs
Don’t see your industry listed? Every program is
customized. Connect with us and we will build the
right training for your team.
Built for Every Room You Walk Into
Lisa trains and speaks to professionals at every stage, in every setting.
- New hires learning what professional presence looks like in their first months
- Managers and supervisors setting the standard the rest of the team follows
- Executives representing the company in the boardroom and beyond
- Sales and client-facing teams entertaining clients over a meal or a meeting
- Conference and association audiences looking for a keynote that sticks
Every session, whether a training, a workshop, or a keynote, is built around your team’s actual industry and the rooms they walk into every day, not a generic template.
Also Offering Business Etiquette Certification
Beyond training and speaking, The American Academy of Etiquette offers certification programs for professionals who want to build their own etiquette consulting or training business, as well as a dedicated Children’s Etiquette Certification program.
Frequently Asked Questions
Q: What is business etiquette training?
A: It is training that gives employees a shared standard for how they show up, in meetings, in writing, and in front of clients, so the whole team represents the company the same way. Rather than a list of rules to memorize, it builds habits that hold under pressure: how to lead a meeting with confidence, how an email lands the way it was intended, how a client dinner reflects well on everyone at the table. The goal is not politeness for its own sake. It is a team that earns trust the moment they walk into a room.
Q: Does Lisa Richey speak at conferences?
A: Yes. Lisa Richey is available as a keynote speaker for conferences, leadership summits, and association meetings, as well as for focused conference breakout sessions.
Q: What is the difference between training and certification?
A: Training programs are delivered to your team by Lisa Richey, onsite, virtually, or as a keynote. Certification programs prepare individuals to build their own etiquette consulting or training business.
Q: How is training delivered?
A: Programs are available onsite at your location, as a live virtual classroom session, or as a keynote or breakout session for conferences and events.
Q: Why choose The American Academy of Etiquette over other providers?
A: Lisa Richey has spent 23 years training professionals inside organizations like Toyota, Pfizer, Siemens, and Deloitte, and builds every session around real corporate situations rather than a generic curriculum.
Q: How much does training or a keynote cost?
A: Pricing depends on format, group size, and location. Connect with Lisa for a custom training or speaking proposal.
Ask the Business Etiquette Expert
Practical answers to the questions professionals are actually asking, from Gen Z in the workplace to showing up with confidence on camera.
How to Name Your Etiquette Business with Confidence and Clarity
Quick Answer Naming an etiquette business requires aligning your name with your mission, your target audience, and your brand values. A strong business name should communicate professionalism, clarity, and purpose — and be available as a domain and trademark. Use the naming framework: Mission + Target Audience + Unique Value
How to Choose a Workplace Etiquette Trainer: 7 Essential Questions to Ask
What to Look for When Choosing a Workplace Etiquette Trainer How to Choose a Workplace Etiquette Trainer When choosing a workplace etiquette trainer, evaluate three things: (1) the trainer’s background and experience, (2) whether you get the actual expert or a junior team member, and (3) how they customize content
Workplace Etiquette Training: The Complete Guide for HR Leaders & L&D Managers
What It Is, Why You Need It, and How to Choose the Right Trainer What Is Workplace Etiquette Training? Workplace etiquette training is a professional development program that teaches employees how to communicate, present themselves, and interact professionally in corporate settings. It covers verbal and non-verbal communication, email etiquette, meeting
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Ready to Bring Lisa Richey to Your Organization?
Whether you need a trainer for your team, a speaker for your conference, or both, Lisa Richey works with organizations that want their people to show up with genuine polish.
Connect with Lisa to discuss your team, your event, and the right format for your organization. Most clients book 4 to 8 weeks in advance for onsite programs.
Or contact Lisa directly: info@americanetiquette.com · (610) 212-1862