Business Etiquette Training
Led by Business & Corporate Etiquette Trainer Lisa Richey
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Polish your team’s communication, confidence, and professional presence with expert-led workshops tailored to your workplace culture.
Half-Day or Full-Day Trainings, Onsite or Virtual
Business Etiquette Training Presentations
1/2 Day | Full Day | Onsite or Virtual Sessions
Could Better Soft Skills Unlock Stronger Results for Your Team?
Many companies lose credibility, client trust, and team effectiveness—not because of technical ability, but because professional presence is missing.
- Your team doesn’t need more rules—they need a framework that empowers them to lead with confidence.
- Most onboarding covers what to do—not how to show up. That’s where business etiquette makes the difference.
- A lack of polished soft skills creates misalignment between your people and your mission.
- Lack of basic soft skills is costing your company money because your team is not aligned with your mission.
The American Academy of Etiquette Has Everything You Need to Improve Your Employees’ Professional Behavior
If each person on your team is not aligning with your company’s values and branding, you are losing money. A business etiquette workshop aligns your team and provides real-life guidance and direction.
Outcomes You Can Expect from a Business Etiquette Workshop:
- Clearer, more confident communication—in meetings, emails, and client interactions
- Stronger presence and professionalism that reflects your brand’s values
- Improved collaboration and respect across generations and departments
- Elevated soft skills that boost trust, retention, and leadership potential
- A more aligned, self-aware team ready to represent your company with polish and purpose
Let’s start the conversation about transforming how your team shows up.
What You Can Expect:
Customized Corporate Etiquette Training — Designed to align with your team’s communication goals and professional standards.
Lisa Richey is a Business Etiquette Trainer & Consultant — Over 20 years of experience, trusted by Siemens, Pfizer, as well as other industries and companies of all sizes.
Interactive & Impactful — Delivered virtually, in-person, or hybrid. We tailor every session for your industry and team dynamics
Soft Skills that Stick — Your employees will walk away with actionable techniques in presence, tone, and communication.
In-Person at Your Location
Lisa flies in to speak to your team
Virtual Training
Lisa comes to you "live" via her office
How it works
Lisa Richey offers eight distinct modules guaranteed to make an impact on your team.
Business Etiquette Trainings are designed for:
- Corporations
- Non-Profits
- Universities
- Conferences
- Sales Meetings
- Sales Meetings
- New Hires
- On-boarding
- Private Sessions for Executives
Personal Branding Masterclass
How to Enhance Your Professional Reputation:
Your employees represent your company whether they interact with clients, engage with colleagues, or use a social media platform. This interactive and action-packed program provides the groundwork and guides your team in creating and polishing their reputation.
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Benefits: Improved professionalism and self-awareness
- Your professional reputation: How are you perceived?
- Setting a personal brand with intention
- How to stand out in your industry
- Mentors and expanders in your field and why this is critical to your emotional intelligence
- Discuss the mission of your company and how your team aligns with that endeavor
- It is all in the attitude; what is yours and how to handle someone who needs an adjustment
- Social medal and your personal brand
- Live out your new personal brand with intention
- TMI? When, how and what to share at work
- What happens at the office party does not always stay there
Communication Skills: Verbal, Non-Verbal
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Benefits: Improved written communication, connecting through conversation and body language awareness
Communication Skills Verbal
- Conversation skills
- How to stop using weak language at work
- Business introductions
- Phone matters
- Email etiquette
- Texting guidelines
- Express gratitude in today’s business climate
- Business card etiquette
- Never talk politics at the office
- Meeting etiquette
- How to function in an open office environment
Communication Skills Non-Verbal
- What is your attitude
- Gossip
- Empathy at the office
- Are you entitled?
- Listening is an art
- What your body language says about you at work
- Body language and cultural awareness
- Handshakes: how to handle this in our current environment
Art of the Human Connection
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Benefits:
- To build trust you must start with the human connection
- Why it matters
- 10 ways to expand and up-level the human experience with clients as well as co-workers
- How to be charismatic
Emotional intelligence
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- Emotional intelligence can be defined by four skills
- Why emotional intelligence matters
- 3 Actions to take to expand and grow your emotional intelligence
The Business Meal
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Benefits:
- Imagine this, you are invited to dine with senior management
- Navigating a table setting
- American and European Style; what is the difference
- Conversation during the business meal
- An informed host
- A gracious guest
- How to entertain a client
- Creative ways to stay in touch after the meal
Connecting the Generations
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Benefits:
- What are the five generations in the workplace
- Generations and their preferences
- How we can work together
- Group activity which applies real-life experiences; we get fun and personal
- Using your intuition to interact effectively
Networking
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Benefits: different mindset after participating in the module.
- Your step-by-step guide to networking
- What to consider when choosing a networking event
- How to get a meeting with someone you don’t know
Service Staff
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Benefits:
- An innate sense of serving; setting an intention to be aware of how others are experiencing your service; yes, this can be learned
- What is empathy and what this means in hospitality
- Social and interpersonal skills
- 16 ways to be exceptional at your job
Hi, my name is Lisa Richey, and I am thrilled you are here – because you must be looking for the path to see your employees achieve their highest professional skills.
I bet you know first-hand the issues that many companies are facing in the workplace. The lack of conversation skills, maybe an employee doesn’t understand they have a certain reputation and need guidance to tweak and change it, or employees are not living up to the stated dress code. You may have a strong desire for your staff to be “likeable “or want them to connect with the many generations that are your vendors, employees and clients.
HR professionals and sales organizations, contact me to speak on topics such as personal branding, how to build stronger and better relationships with clients and colleagues, ways to connect the multi-generations that make up the workforce and of course how to dine with ease and grace during a business meal.
Many of my clients comment that my delivery is engaging, informative and makes an immediate difference within an organization.
Ready to Schedule On-site or Virtual Business Etiquette Training?
If you are interested in learning more about a business etiquette training session for your team, I invite you to have a conversation.
Whether we decide to work together or not, I am confident our call will be full of insights.
Frequently Asked Questions
What is business etiquette training?
Business etiquette training is a professional development experience that teaches individuals how to communicate, collaborate, and present themselves with confidence and polish in the workplace. It includes guidance on everything from first impressions and email etiquette to meeting behavior, personal presence, and cross-cultural communication.
Who should attend a business etiquette workshop?
Teams, emerging leaders, client-facing professionals, and anyone representing your organization will benefit from etiquette training. It’s ideal for onboarding programs, new hire training, leadership development, and soft skills refreshers—across industries such as finance, legal, healthcare, luxury clients, hospitality and technology.
What makes Lisa Richey’s training different?
Lisa Richey brings 20+ years of experience, real-world insight, and a dynamic presence to every session. Her workshops are interactive, customized, and grounded in emotional intelligence—never scripted or generic. Clients appreciate her sophisticated yet practical approach to workplace etiquette.
Is the training in-person or virtual?
Both. Lisa offers live, in-person workshops as well as virtual sessions tailored to your team’s schedule and location. Hybrid options are also available.
How long is the business etiquette training session?
Training sessions vary with options for half-day and full-day experiences. Virtual sessions (typically 60-90 minutes) are also available. All programs are customized based on your team’s goals, size, and needs.
Inquire About Business Etiquette Training