Email Etiquette

Email etiquette:  Who isn’t overwhelmed with an amazing amount of email these days?  What if I told you that you can save time while writing an email that is perfectly phrased and well-received every time?  

This article shows you how to send better emails.  You will learn how to write an email that delivers the message you want to send.  Most importantly, the emails you write will get the desired emotion you want from the receiver.

The Basics

  • Plan your message before sending
  • Keep your emails brief and to the point at the beginning of the email
  • Consider the recipients: who needs to receive the email, who needs to be “cc’d”
  • Use the “Reply All” option sparingly
  • Using the “Subject” line is a must
  • Using “Dear” is not always necessary but using a first or last name is
  • The body of an email should look like a business memo
  • Use complete sentences, be direct and to the point
  • Never use all caps
  • Use correct punctuation
  • If using abbreviations, make sure your recipients understand the meaning
  • Proofread and revise as needed before sending; this is important even if you have spellcheck.

As we form a first impression when we meet someone, the same details need to be considered when sending an email.  How you communicate in writing is an important part of your brand statement.   

Offer a closing at the end of the email.  Your email signature needs to include your contact information.

Tips for the Perfect Email that Gets Noticed and Read

Why not strive to send a creative and well thought out email to your clients and coworkers?

Use Often:                                                                                                                                                                         

Thank you

Yes, that is a great idea

How can I help?

I can make this work

Here are my ideas

I can help you with that

I am working on getting you a solution

Try To Avoid

That will not work for me

I don’t know


I can’t do that

Closing Your Email

  • Is there anything else I can help you with today?
  • Did that answer your question?
  • Did this help?

One more tip:

When someone sends you an email that you think is creative and gets your attention, file it for future reference. This is very helpful when you need some inspiration.

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About Lisa Richey

LIsa Richey speaking to a group

I bet you know first-hand the issues that many companies are facing in the workplace. The lack of conversation skills, maybe an employee doesn’t understand they have a certain reputation and need guidance to tweak and change it, or employees are not living up to the stated dress code. You may have a strong desire for your staff to be “likeable” or want them to connect with the many generations that are your vendors, employees and clients.

HR professionals and sales organizations, contact me to speak on topics such as personal branding, how to build stronger and better relationships with clients and colleagues, ways to connect the multi-generations that make up the workforce and of course how to dine with ease and grace during a business meal.

Business Etiquette Workshop

Business Etiquette Speaker

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Did you read our article about adaptability in the workplace?  Click this link to continue reading.