Workplace Etiquette Training
ONSITE, VIRTUAL & KEYNOTE FORMATS
Your team has the talent. Workplace etiquette training gives them the presence, confidence, and communication skills to navigate meetings, emails, and everyday interactions with polish.
Trusted by professionals at Toyota, Pfizer, Siemens, Deloitte, Charles Schwab, Cerity Partners, and organizations across financial services, healthcare, pharmaceutical, legal, and automotive industries.
Questions This Page Answers
- Where can I find workplace etiquette training for my team?
- Who offers etiquette training for employees at every level, from new hires to managers?
- What does workplace etiquette training actually cover?
Years Delivering
Business
Etiquette Training
Of Professionals Trained
Across the U.S.
Generations Served
Boomers to Gen Z
Participants Per Session
Every Group Size, Across All Industries
Years Delivering
Business
Etiquette Training
Of Professionals Trained
Across the U.S.
Generations Served
Boomers to Gen Z
Participants Per Session
Every Group Size, Across All Industries
YOU KNOW EXACTLY WHAT’S MISSING. YOU HAVEN’T HAD THE RIGHT WORDS OR THE RIGHT TRAINING TO FIX IT.
Your team is capable. Experienced. Smart. But somewhere in the daily rhythm of meetings, emails, and quick exchanges with colleagues, something slips. A message comes across sharper than intended. A meeting runs without anyone reading the room. A new hire’s first impression is not quite what you hoped for.
You have tried addressing it. But a passing comment does not stick, and correcting it yourself, meeting after meeting, puts you in a role you did not sign up for.
Workplace etiquette training gives your organization something more valuable than a reminder. A shared standard. One your team carries into every meeting, every email, and every interaction that happens when you are not in the room.
What Is Workplace Etiquette Training?
Workplace etiquette training is professional development that teaches employees how to communicate, collaborate, and present themselves in the daily moments that shape how a team is perceived. It covers the behaviors employees rely on constantly: meeting conduct, email tone, hallway conversations, video calls, and the everyday exchanges with colleagues and clients that add up to a reputation.
At The American Academy of Etiquette, workplace etiquette training goes beyond a list of dos and dont’s. Lisa Richey has spent 23 years inside corporate environments at organizations like Toyota, Pfizer, Siemens, and Deloitte, and she builds every session around the situations your team actually faces, not a generic slide deck. The result is not a handout nobody reopens. It is a standard your team carries into the next meeting.
Built for the Teams Who Show Up Every Day
Workplace etiquette training works for any team that interacts with colleagues, clients, or each other on a regular basis. Common groups include:
- New hires learning what professional presence looks like in their first months
- Managers and supervisors setting the standard the rest of the team follows
- Client-facing teams whose daily communication represents the organization
- Hybrid and remote teams navigating professional presence across video calls and written communication
- Cross-generational teams working to communicate clearly across different styles and expectations
Every session is built around your team’s actual industry and day-to-day situations, not a generic template.
The professionals who communicate clearly and show up with genuine polish are the ones colleagues trust and clients remember.
Work moves faster than it used to, and teams are leaner. AI is absorbing more of the routine tasks, and the people left in the room are being asked to do the one thing technology cannot: connect with colleagues and clients in a way that builds trust. Workplace etiquette training has never mattered more, and organizations investing in it now are building an advantage that cannot be automated.
Programs Built for Everyday Workplace Behavior
These modules address the situations your team faces most often. The complete eight-module catalog is available on the Business Etiquette Training page.
Communication Skills: Verbal & Non-Verbal
The words, tone, and presence that define your professional brand before you speak.
Personal Branding Masterclass
How to enhance your professional reputation and shape how others see you.
Connecting the Generations
How to communicate, collaborate, and lead effectively across all five generations.
Business Networking
Practical tools and a clear approach that put everyone at ease, in the office and beyond.
Training Built for the Way Your Industry Actually Works
Every organization has its own professional culture, its own client expectations, and its own definition of what polished looks like. This training meets you there.
Financial Services & Accounting
Client-facing professionals in banking, wealth management, accounting, and financial advisory rely on clear internal communication as much as polished client meetings. Workplace etiquette training ensures your team carries the same composure and precision into every internal email, meeting, and hallway conversation that they bring to a client relationship.
Healthcare & Pharmaceutical
In high-stakes, regulated environments, professional presence affects trust at every level, with patients, providers, partners, and peers. Teams in medical and pharma settings benefit from training that strengthens everyday communication clarity and interpersonal polish across the whole organization, not just in client-facing moments.
Legal & Professional Services
Law firms and professional services organizations depend on a consistent internal standard as much as external polish. Associates, partners, and support staff benefit from clear expectations for how the team communicates and collaborates day to day, in person, in writing, and internally.
Also serving:
Higher Education & Universities
Construction & Real Estate
Automotive & Luxury Retail
Law Enforcement & Government
Hospitality & Tourism
Non-Profit Organizations
Sales Teams & Business Development
Pharmaceutical & Life Sciences
Technology & Professional Services
Association & Conference Programs
Don’t see your industry listed? Every program is
customized. Connect with us and we will build the
right training for your team.
Training Formats Available
Every program is available in the format that works best for your organization — whether your team is in one building or spread across the country.
Onsite Corporate Training
Lisa travels to your location and delivers training in person. Half-day and full-day programs available for teams of any size — from intimate executive sessions to full-company workshops. All content is customized to your organization’s environment, industry, and goals before the session begins.
Virtual Classroom Training
Live, instructor-led virtual sessions for remote and hybrid teams. Designed specifically for virtual delivery. Not simply an in-person program moved to a screen. Covers the unique professional dynamics of distributed work, including virtual meeting conduct, written communication, and remote professional presence.
Keynote & Conference Format
Lisa Richey is available as a keynote speaker for corporate meetings, conferences, and leadership summits. Sessions can be tailored to fit a 45-minute keynote, a half-day breakout, or a full conference program. High-energy, immediately applicable, and built around the real professional situations your audience faces every day.
Client Testimonial
Her presentation provided valuable insights into professional etiquette, communication, and relationship-building that are directly applicable to our day-to-day interactions with clients, partners, and colleagues. The content was relevant, interactive, and tailored to a business environment, making it easy for our team to connect with and apply the concepts.
Since the luncheon, we've noticed increased awareness around professional interactions and communication, as well as greater confidence in navigating business situations. Lisa's expertise, professionalism, and approachable style made the event both enjoyable and impactful.
We highly recommend Lisa Richey and The American Academy of Etiquette, Inc. to any organization looking to invest in the professional development of their team."
Why Organizations Choose The American Academy of Etiquette
Lisa Richey founded The American Academy of Etiquette on a simple conviction, that professional presence is teachable, and that when people learn to show up well, everything around them improves. For 23 years, she has delivered that conviction inside organizations like Toyota, Pfizer, Siemens, and Deloitte, building every session from real corporate experience rather than a textbook.
- 23 years of business etiquette and professional presence training
- Clients include Toyota, Pfizer, Siemens, Cerity Partners, Rallye Motors, and Deloitte & Touche
- Thousands of professionals trained, groups from 8 to 400 participants
- All five workplace generations served, Boomers through Gen Z
Request Training Information
Frequently Asked Questions
Q: What is workplace etiquette training?
A: Workplace etiquette training is professional development that teaches employees how to communicate, collaborate, and present themselves in the daily moments that shape how a team is perceived, from meeting conduct and email tone to everyday exchanges with colleagues and clients.
Q: Who needs workplace etiquette training?
A: Any team that interacts with colleagues, clients, or each other regularly benefits, including new hires learning professional norms, managers setting the standard, client-facing teams, and hybrid or remote teams navigating communication across video calls and written correspondence.
Q: How is workplace etiquette training different from etiquette training for employees or office etiquette training?
A: These are different names for the same core need. Workplace etiquette training, etiquette training for employees, and office etiquette training all describe professional development focused on daily workplace communication and presence. The American Academy of Etiquette builds every program around your organization’s actual situations rather than a generic template.
Q: How do I choose the right workplace etiquette trainer?
A: Look for real corporate experience, not only a certification, a trainer who customizes content to your industry rather than delivering the same deck to every client, and named client references you can verify. Our guide, How to Choose a Workplace Etiquette Trainer, covers the seven questions worth asking before you commit.
Q: What topics does workplace etiquette training cover?
A: Programs through TA: Programs typically cover communication skills, personal branding, generational communication styles, and business networking, customized to your team’s actual day-to-day situations. The complete eight-module catalog is available on the Business Etiquette Training page.
Q: How is workplace etiquette training delivered?
A: Training is available onsite at your location, through live virtual instructor-led sessions, or as a keynote or conference session, with half-day and full-day formats available for teams of any size.
Q: Why choose The American Academy of Etiquette over other providers?
A: Lisa Richey brings 23 years of real corporate experience training professionals at organizations including Toyota, Pfizer, Siemens, and Deloitte. Every session is built from real situations your team faces, not a theoretical framework, and content is customized to your industry before the session begins.
Q: How much does workplace etiquette training cost?
A: Pricing depends on group size, format, and session length. Connect with Lisa directly for a custom training proposal built around your team’s specific needs.
Related Training & Resources
- Business Etiquette Training
- Business Etiquette Training for Gen Z: What Leaders Need to Know
- Generation Z: Main Topic for Business Etiquette Speakers
- Office Etiquette: The Missing Link in the Gen Z Employability Debate
- Why Business Etiquette Training Is the Missing Link in Your Employee Onboarding
- Workplace Etiquette Training Guide
- How to Choose a Workplace Etiquette Trainer: 7 Essential Questions to Ask
Featured In Los Angeles Times, The Washington Post, Business Insider, Newsweek, Good Housekeeping
Ready to Give Your Team the Polish That Sets Them Apart?
If your team is capable but something is slipping in the daily moments, in meetings, in emails, with colleagues, this training is built for exactly that.
Lisa Richey works with organizations that hold a high standard and are ready to make professional presence a shared language rather than a repeated conversation. Connect with Lisa to discuss your team, your goals, and the right format for your organization. Most clients book 4 to 8 weeks in advance for onsite programs.
Or contact Lisa directly: info@americanetiquette.com · (610) 212-1862