New Hire Etiquette Training
ONSITE, VIRTUAL & KEYNOTE FORMATS
Your team has the talent. New hire etiquette training gives your newest employees the confidence, presence, and communication skills to succeed from day one.
Trusted by professionals at Toyota, Pfizer, Siemens, Deloitte, Charles Schwab, Cerity Partners, and organizations across financial services, healthcare, pharmaceutical, legal, and automotive industries.
Years Delivering
Business
Etiquette Training
Of Professionals Trained
Across the U.S.
Generations Served
Boomers to Gen Z
Participants Per Session
Every Group Size, Across All Industries
Years Delivering
Business
Etiquette Training
Of Professionals Trained
Across the U.S.
Generations Served
Boomers to Gen Z
Participants Per Session
Every Group Size, Across All Industries
Your Newest Hires Are Capable. They Just Haven’t Been Shown What Professionalism Looks Like Yet.
Your newest hires were chosen for a reason. They are smart, motivated, and ready to prove themselves. But many are stepping into their first professional role with little exposure to the unwritten rules of an office: how to introduce themselves in a meeting, how to write an email that lands the right way, how to read the room during a client call.
Left alone, this shows up as awkward first impressions, hesitant communication, and a slower path to confidence, for the new hire and for the manager coaching them along the way.
New hire etiquette training closes that gap early, before habits form the hard way. It gives your newest employees a clear, practical foundation for showing up with confidence from their first week.
What Is New Hire Etiquette Training?
New hire etiquette training is professional development that prepares recent graduates and newly hired employees for the unwritten expectations of a professional workplace: communication, meeting conduct, email etiquette, professional presence, and how to build relationships with colleagues and clients from day one.
At The American Academy of Etiquette, Lisa Richey has delivered new hire training inside some of the most demanding professional environments in the country, including sessions for brand-new wealth advisors and financial analysts stepping into their first corporate roles. Each session is built around real workplace situations, not a generic orientation slide deck, so new hires leave with skills they use the same week.
Built for Every New Hire’s First Months
New hire etiquette training works whether your newest employees join one at a time throughout the year or arrive together in a single onboarding class. Common groups include:
- Recent college graduates entering their first full-time role
- Gen Z employees navigating workplace norms for the first time
- Experienced hires who are new to a corporate or client-facing environment
- Summer interns and rotational program participants
- Entire onboarding classes joining together
Every session is customized to your industry and the specific expectations of your organization, not a one-size-fits-all orientation add-on.
Gen Z Is Not the Problem. They Are the Opportunity.
Every generation enters the workforce needing to learn its unwritten rules, and Gen Z is no exception. What is different now is the speed of change, and the amount of early professional development lost to remote learning and virtual internships. Leaders who treat this as a coaching opportunity, not a deficiency, are seeing real results: stronger team connections, more confident new hires, and a faster path to full productivity.
Programs Built for a Strong First Impression
These modules address the situations new hires face most often in their first months. The complete eight-module catalog is available on the Business Etiquette Training page.
Personal Branding Masterclass
How to enhance your professional reputation and shape how others see you, from day one.
Communication Skills: Verbal & Non-Verbal
The words, tone, and presence that define your professional brand before you speak.
Connecting the Generations
How to communicate, collaborate, and build trust with colleagues across every generation in the workplace.
Business Networking
Practical tools and a clear approach that put everyone at ease, from a first meeting to a company event.
Module 8
Service Staff Excellence
For hospitality and client-service professionals who want to elevate the experience they create
- Setting an intention to serve, and why it makes an immediate, visible difference
- What empathy looks and feels like in a hospitality and service context
- Social and interpersonal skills for client-facing and guest-service roles
- 16 ways to be genuinely exceptional at your job, practical and immediately applicable
Training Built for the Way Your Industry Actually Works
Every organization has its own onboarding process, its own client expectations, and its own definition of what a strong first impression looks like. This training meets you there.
Financial Services & Accounting
New analysts and advisors in banking, wealth management, and financial advisory step into client relationships early. New hire etiquette training ensures they carry the composure and precision your clients expect, starting with their very first meeting.
Healthcare & Pharmaceutical
New hires in medical and pharma settings are trusted with patient, provider, and partner relationships quickly. Training builds the communication clarity and interpersonal polish this responsibility requires, from the start.
Legal & Professional Services
New associates and support staff at law firms and professional services organizations represent the firm’s reputation from their first week. Clear expectations for communication and presence give them a confident foundation to build on.
Also serving:
Higher Education & Universities
Construction & Real Estate
Automotive & Luxury Retail
Law Enforcement & Government
Hospitality & Tourism
Non-Profit Organizations
Sales Teams & Business Development
Pharmaceutical & Life Sciences
Technology & Professional Services
Association & Conference Programs
Don’t see your industry listed? Every program is
customized. Connect with us and we will build the
right training for your team.
Training Formats Available
Every program is available in the format that works best for your organization — whether your team is in one building or spread across the country.
Onsite Corporate Training
Lisa travels to your location and delivers training in person. Half-day and full-day programs available for teams of any size — from intimate executive sessions to full-company workshops. All content is customized to your organization’s environment, industry, and goals before the session begins.
Virtual Classroom Training
Live, instructor-led virtual sessions for remote and hybrid teams. Designed specifically for virtual delivery. Not simply an in-person program moved to a screen. Covers the unique professional dynamics of distributed work, including virtual meeting conduct, written communication, and remote professional presence.
Keynote & Conference Format
Lisa Richey is available as a keynote speaker for corporate meetings, conferences, and leadership summits. Sessions can be tailored to fit a 45-minute keynote, a half-day breakout, or a full conference program. High-energy, immediately applicable, and built around the real professional situations your audience faces every day.
Why Organizations Choose The American Academy of Etiquette
Lisa Richey founded The American Academy of Etiquette on a simple conviction, that professional presence is teachable, and that when people learn to show up well, everything around them improves. She has delivered new hire and onboarding training inside organizations including Ernst & Young, Cerity Partners, and Pareto Health, building every session from real early-career situations rather than a generic orientation checklist.
- 23 years of business etiquette and professional presence training
- New hire and onboarding training delivered for Ernst & Young, Cerity Partners, and Pareto Health
- Thousands of professionals trained, groups from 8 to 400 participants
- All five workplace generations served, Boomers through Gen Z
Questions This Page Answers
- Where can I find new hire etiquette training for recent graduates?
- Who offers onboarding etiquette training that addresses Gen Z workplace readiness?
- What does new hire etiquette training actually cover?
Request Training Information
Frequently Asked Questions
Q: What is new hire etiquette training?
A: New hire etiquette training is professional development that prepares recent graduates and newly hired employees for the unwritten expectations of a professional workplace, including communication, meeting conduct, email etiquette, and professional presence.
Q: Who needs new hire etiquette training?
A: Any organization onboarding new employees benefits, whether hires join individually throughout the year or together in a single onboarding class, including recent graduates, summer interns, and experienced hires who are new to a corporate or client-facing environment.
Q: Is new hire etiquette training only for Gen Z employees?
A: No. While much of today’s demand comes from onboarding recent graduates and Gen Z new hires, the training works for anyone new to a professional or client-facing environment, including experienced hires transitioning from a different industry or work style.
Q: How is new hire etiquette training different from general workplace etiquette training?
A: New hire etiquette training focuses specifically on the first months of employment: first impressions, onboarding communication, and building early workplace relationships. Workplace etiquette training addresses ongoing team behavior at every level. Many organizations use both together.
Q: How do I choose the right new hire etiquette trainer?
A: Look for real corporate experience, a trainer who customizes content to your industry rather than delivering a generic orientation deck, and named client references you can verify. Our guide, How to Choose a Workplace Etiquette Trainer, covers the seven questions worth asking before you commit.
Q: What topics does new hire etiquette training cover?
A: Programs typically cover personal branding, verbal and non-verbal communication, generational communication styles, and business networking, customized to your industry and your onboarding timeline.
Q: How is new hire etiquette training delivered?
A: Training is available onsite at your location, through live virtual instructor-led sessions, or as part of a larger onboarding or orientation program, with half-day and full-day formats available.
: How much does new hire etiquette training cost?
A: Pricing depends on group size, format, and session length. Connect with Lisa directly for a custom training proposal built around your onboarding needs.
Related Training & Resources
- Business Etiquette Training
- Workplace Etiquette Training
- Business Etiquette Training for Gen Z: What Leaders Need to Know
- Why Business Etiquette Training Is the Missing Link in Your Employee Onboarding
- New Hires and Business Etiquette
- How to Choose a Workplace Etiquette Trainer: 7 Essential Questions to Ask
Featured In Los Angeles Times, The Washington Post, Business Insider, Newsweek, Good Housekeeping
Ready to Give Your Newest Hires the Polish That Sets Them Apart?
If your newest employees are talented but still finding their footing in meetings, emails, and everyday professional moments, this training is built for exactly that.
Lisa Richey works with organizations that want their new hires to succeed quickly and represent the company well from day one. Connect with Lisa to discuss your onboarding timeline, your team, and the right format for your organization. Most clients book 4 to 8 weeks in advance for onsite programs.
Or contact Lisa directly: info@americanetiquette.com · (610) 212-1862