Manager and Supervisor Etiquette Training
ONSITE, VIRTUAL & KEYNOTE FORMATS
Your team has the talent. Etiquette and professionalism training that gives your managers and supervisors the tools to set the standard for their teams, not carry it alone.
Trusted by professionals at Toyota, Pfizer, Siemens, Deloitte, Charles Schwab, Cerity Partners, and organizations across financial services, healthcare, pharmaceutical, legal, and automotive industries.
Years Delivering
Business
Etiquette Training
Of Professionals Trained
Across the U.S.
Generations Served
Boomers to Gen Z
Participants Per Session
Every Group Size, Across All Industries
Years Delivering
Business
Etiquette Training
Of Professionals Trained
Across the U.S.
Generations Served
Boomers to Gen Z
Participants Per Session
Every Group Size, Across All Industries
You Shouldn’t Have to Be the Only One Holding the Standard.
Your managers and supervisors are capable leaders. But too often, they become the default correction for everything from a tardy email reply to unprofessional meeting behavior, one conversation at a time, with no shared language for what professional actually means on the team.
Correcting the same behavior repeatedly is exhausting, and it puts your leaders in a position they did not sign up for when they took on the role.
Manager and supervisor etiquette training gives your leaders a standard to set and reinforce together, not carry alone, so professionalism becomes a team norm instead of a running list of individual corrections.
What Is Manager and Supervisor Etiquette Training?
Manager and supervisor etiquette training is professional development that equips leaders to set clear standards for professional behavior, communicate expectations effectively, model the behavior they want to see, and address unprofessional conduct directly and with confidence.
At The American Academy of Etiquette, this training goes beyond a list of leadership tips. Lisa Richey has spent 23 years training leaders at organizations including Toyota, Pfizer, Siemens, and Deloitte, and she builds every session around the real, sometimes uncomfortable conversations managers actually face, not a theoretical leadership framework.
Built for the Leaders Setting the Standard
Manager and supervisor etiquette training works for leaders at every stage of their management career. Common groups include:
- New managers stepping into their first leadership role
- Experienced supervisors who need language for addressing unprofessional behavior
- Team leads responsible for onboarding and mentoring new hires
- HR and L&D partners equipping frontline leaders with a shared standard
- Leaders managing hybrid or multigenerational teams
Every session is customized to your organization’s actual leadership challenges, not a generic management theory course.
The best leaders do not correct behavior one conversation at a time. They set a standard the whole team already wants to meet.
Setting a professional standard is different from enforcing one. When managers have the language and confidence to model and communicate expectations clearly, correction becomes rare instead of routine. That shift changes how a team feels to lead, and how it feels to work on.
Programs Built for Leaders Who Set the Standard
These modules address the situations managers and supervisors face most often. The complete eight-module catalog is available on the Business Etiquette Training page.
Communication Skills: Verbal & Non-Verbal
The words, tone, and presence that define your professional brand before you speak, and what your team learns to expect from you.
Connecting the Generations
How to communicate, collaborate, and lead effectively across all five generations on your team.
Personal Branding Masterclass
How to enhance your professional reputation and model the standard you want your team to follow.
Business Networking
Practical tools and a clear approach that put everyone at ease, on your team and beyond it.
Training Built for the Way Your Industry Actually Works
Every organization has its own leadership culture, its own expectations, and its own definition of what a strong standard looks like. This training meets you there.
Financial Services & Accounting
Managers in banking, wealth management, and financial advisory set the tone for how their teams show up with clients. Manager and supervisor etiquette training gives them the language to establish and reinforce that standard consistently across the team.
Healthcare & Pharmaceutical
In high-stakes, regulated environments, managers are often the ones translating professional standards into daily practice for their teams. Training builds the confidence to communicate expectations clearly and address gaps directly.
Legal & Professional Services
Partners and practice leaders at law firms and professional services organizations set the standard associates and staff follow. Clear, consistent expectations reduce the burden of repeated one-on-one correction.
Also serving:
Higher Education & Universities
Construction & Real Estate
Automotive & Luxury Retail
Law Enforcement & Government
Hospitality & Tourism
Non-Profit Organizations
Sales Teams & Business Development
Pharmaceutical & Life Sciences
Technology & Professional Services
Association & Conference Programs
Don’t see your industry listed? Every program is
customized. Connect with us and we will build the
right training for your team.
Training Formats Available
Every program is available in the format that works best for your organization — whether your team is in one building or spread across the country.
Onsite Corporate Training
Lisa travels to your location and delivers training in person. Half-day and full-day programs available for teams of any size — from intimate executive sessions to full-company workshops. All content is customized to your organization’s environment, industry, and goals before the session begins.
Virtual Classroom Training
Live, instructor-led virtual sessions for remote and hybrid teams. Designed specifically for virtual delivery. Not simply an in-person program moved to a screen. Covers the unique professional dynamics of distributed work, including virtual meeting conduct, written communication, and remote professional presence.
Keynote & Conference Format
Lisa Richey is available as a keynote speaker for corporate meetings, conferences, and leadership summits. Sessions can be tailored to fit a 45-minute keynote, a half-day breakout, or a full conference program. High-energy, immediately applicable, and built around the real professional situations your audience faces every day.
Client Testimonial
Why Organizations Choose The American Academy of Etiquette
Lisa Richey founded The American Academy of Etiquette on a simple conviction, that professional presence is teachable, and that when leaders learn to set that standard clearly, everything around them improves. For 23 years, she has delivered that conviction inside organizations including Toyota, Pfizer, Siemens, and Deloitte, building every session from real leadership situations rather than a textbook.
- 23 years of business etiquette and professional presence training
- Clients include Toyota, Pfizer, Siemens, Cerity Partners, Rallye Motors, and Deloitte & Touche
- Thousands of professionals trained, groups from 8 to 400 participants
- All five workplace generations served, Boomers through Gen Z
Questions This Page Answers
- Where can I find a course on promoting professionalism for managers and supervisors?
- Who offers training for managers to address unprofessional behavior on their team?
- Our leaders need a shared standard for professionalism. Who can help us build one?
Request Training Information
Frequently Asked Questions
Q: What is manager and supervisor etiquette training?
A: Manager and supervisor etiquette training is professional development that equips leaders to set clear standards for professional behavior, communicate expectations effectively, and address unprofessional conduct directly and with confidence.
Q: Who needs manager and supervisor etiquette training?
A: Any leader responsible for setting the professional tone of a team benefits, including new managers, experienced supervisors, team leads who onboard new hires, and HR and L&D partners equipping frontline leaders.
Q: How is this different from general workplace etiquette training?
A: Workplace etiquette training addresses how individual employees communicate and present themselves day to day. Manager and supervisor training focuses specifically on setting, communicating, and reinforcing that standard across a team. Many organizations use both together.
Q: Can this help managers who are already dealing with unprofessional behavior on their team?
A: Yes. Training gives managers direct, practical language for addressing behavior issues as they arise, rather than avoiding the conversation or repeating the same correction without lasting change.
Q: What topics does manager and supervisor etiquette training cover?
A: Programs typically cover communication skills, generational leadership, personal branding, and setting team-wide standards, customized to your organization’s actual leadership challenges.
Q: How is manager and supervisor etiquette training delivered?
A: Training is available onsite at your location, through live virtual instructor-led sessions, or as a keynote or conference session, with half-day and full-day formats available.
Q: Why choose The American Academy of Etiquette over other providers?
A: Lisa Richey brings 23 years of real corporate experience training leaders at organizations including Toyota, Pfizer, Siemens, and Deloitte. Every session is built from real leadership situations, not a theoretical framework, and content is customized to your industry before the session begins.
Q: How much does manager and supervisor etiquette training cost?
A: Pricing depends on group size, format, and session length. Connect with Lisa directly for a custom training proposal built around your leadership team’s needs.
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- Workplace Etiquette Training
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- What the Ritz Carlton Leadership Summit Taught Me
- Business Etiquette Training for Gen Z: What Leaders Need to Know
- Why Business Etiquette Training Is the Missing Link in Your Employee Onboarding
- How to Choose a Workplace Etiquette Trainer: 7 Essential Questions to Ask
Featured In Los Angeles Times, The Washington Post, Business Insider, Newsweek, Good Housekeeping
Ready to Give Your Leaders the Standard They Can Set, Not Just Enforce?
If your managers and supervisors are capable but stuck repeating the same corrections, this training is built for exactly that.
Lisa Richey works with organizations that want their leaders equipped with a shared standard, not left to hold it alone. Connect with Lisa to discuss your team, your goals, and the right format for your organization. Most clients book 4 to 8 weeks in advance for onsite programs.
Or contact Lisa directly: info@americanetiquette.com · (610) 212-1862