Gen Z Etiquette Training: What Leaders Need to Know 

A client managing billions in assets once told me exactly what they wanted from Gen Z etiquette training for their newest hires. They wanted their team to deliver the kind of service you would find at the Ritz-Carlton. Think about that for a moment. That is not about which fork to use, although that matters too. That […]

Why Now Is the Time to Get Certified in Business Etiquette

There’s a season for everything—and this summer could be the one that changes everything for your career. If you’ve been thinking about pursuing a business etiquette certification, now is the perfect time to take that next step. If you’ve been thinking about becoming a certified etiquette expert, now is the perfect time to take that next […]

What Is Your Business Etiquette Speaker Story

Etiquette Speaker and Your About Page Do you know why your business etiquette speaker story is so important?  Are you open to sharing it with your audience?  And…when and where should you share it? A study was done at Emory University to see what made emotionally happy and healthy children.  They asked elementary children about […]

What is Executive Presence?

Executive Presence: Do You Have It? Do you have a “presence” when you walk into a room?  As a  certified business etiquette expert, this will be one of the most important skills for you to project as speaker as well as to deliver to an audience. As a speaker, you need to have a presence. […]

Is Business Etiquette Your SuperPower?

Is Business Etiquette Your SuperPower? I am so proud of all of our certified licensees. Watching them step into their brilliance — speaking, leading, and making a lasting impact — is nothing short of extraordinary. If you’re dreaming about becoming a certified business etiquette speaker, let me share something important: it’s not about perfect branding, […]

3 Things I Know About You If You Want to Teach Etiquette

We all have had those encounters—meeting someone for the first time in an airport, a newcomer at book club, or maybe in passing at a boutique. And you feel like you’ve known them for years. For some reason, you feel a connection—something in common. That is how I feel about the community here—as if we […]

You Can Become a Business Etiquette Speaker

Last week I was in Pittsburgh. A luxury hotel group asked me to speak to their team and the focus was on elevating their level of communication with the guests and co-workers. I thought of us – this community of women who want to share their passion and experience. And as I started my presentation—often […]

The Freedom-Filled Life of a Business Etiquette Expert and Speaker

Start a Business as an Etiquette Speaker and Lead with Your Voice Have you ever imagined what it would feel like to speak for a living—and be paid for your presence, your voice, and your ability to inspire a room? When you start a business as an etiquette speaker, you open the door to a […]

How to Become a Business Etiquette Speaker: Grace Grit and Gumption

Becoming a business etiquette speaker takes three things working together: the poise to command a room, the persistence to keep going after a client says no, and the courage to say the thing nobody else in the room will say. Twenty years of standing in front of Deloitte, Toyota, Siemens, and Pfizer has taught me […]

Corporate Training: How I Prepared for a 400-Participant Speaking Engagement

Becoming a business etiquette/corporate trainer isn’t only about standing in front of a room and speaking. It’s about presence, preparation, and mastery. Over the course of three days, I delivered a high-impact presentation on Customer Service Excellence—17 times—to a total of 400 professionals. This was more than a speaking engagement; it was a masterclass in […]