Onsite Business Etiquette Training
Training goes beyond the basics of good manners
“Lisa provided practical guidance to our team in how to best develop meaningful relationships with clients and prospects”
This business etiquette training program gives your employees the skills to become more influential, polished and professional.
In today’s social media economy, there is a missing link which is the human connection. Building strong client relationships is paramount for your company.
From improving an employee’s personal brand, to the importance of a positive attitude in the office, this training provides your employees the tools to build lasting relationships with clients and the confidence to succeed in the workplace. As casual and modern as we all have become, business etiquette skills are still essential.
“In a business where relationships mean everything, Lisa provided our team with very practical tools to develop a polished, professional and authentic personal brand.”Amy Weeden
Most popular etiquette topics:
The modules will be customized to your needs and time-frame:
1. PERSONAL BRANDING AND CROSS-GENERATIONAL COMMUNICATION STYLES
Your employees represent your company whether they interact with clients, engage with colleagues or use a social media platform. This interactive and action-packed program provides the groundwork and guides your team to creating and polishing their personal brands – their reputation.
Those attending will leave this seminar with increased confidence and will know the necessary actions and steps to fine tune their personal brands and styles of communicating.
- How you see yourself versus how others see you: are they aligned?
- How to be the director or CEO of the brand called “Me”
- Create and/or enhance your reputation and brand with intention
- Email etiquette and texting: what is the difference in style and when is each appropriate?
- What is appropriate body language for the office?
- Communication styles across the generations
- Speak up and speak clearly
- Why the handshake is one of the most common etiquette faux pas
- Let go of gossip
- Why success is all in the attitude: how to handle someone who needs an adjustment
- Phone etiquette and how to use it to increase employee/client relationships
- Social media and its role in business: be careful what you post
- How to present yourself well in a meeting, whether you are the presenter or attendee
2. THE ART OF THE HUMAN CONNECTION AND HOW IT SETS YOU APART
Companies that place an importance on the human element and on their employees’ interpersonal skills certainly become more valuable.
In this dynamic program, Lisa Richey shares stories and best practices of other organizations that are successfully connecting and engaging with their clients.
In order to build trust with others, you must start with the human connection. Let’s face it, we do business with those we like.
The Art of the Human Connection is Lisa Richey’s most requested module.
- Actions to build stronger relationships with your clients/colleagues
- Ways to differentiate yourself and your company by being likable
- How to confidently engage in conversations with clients
- Opportunities to find the hook and commonalties with clients
- How to become more interesting
- Ways to become a better listener
- How to understand the “like-ability” factor across cultures and generations
- The 4 generations employed in today’s workforce and how to cater to each
- The core values and personalities in each generation: strengths and weaknesses of each
- How to break into a crowd of three or more and start a conversation
- How to set yourself apart and follow-up
- Social skills matter more than ever: what is the latest and how to use it in business
3. EXECUTIVE PRESENCE | PROFESSIONAL IMAGE
What a great feeling it is to walk into a presentation when you know your business statistics, you communicate well, and you are dressed the part. when you have the total package, your credibility, knowledge, and position are never questioned.
Human Resource professionals estimate that up to 95% of business professionals do not dress appropriately for the office. The bottom line is that they lack attention to detail. Unprofessionalism is costing corporations money. It is also costing employees promotions, the ability to keep and get new clients, and to keep their jobs.
In this fun and interactive session, Lisa Richey shows your employees what is appropriate for your industry and why this is a critical part of a dynamic and professional image.
- The importance of a first impression: what is yours and what does it say about you?
- What is business casual and weekend attire?
- The “capsule” wardrobe for the busy professional: what is it and how does it fit into your budget?
- Accessories, and why confidence is your best accessory
- How to dress for an off-site meeting with a client
- How to enter a room with style
- How to dress when you travel
4. HOW TO NETWORK AND GET RESULTS
What are the new rules of the 21st century when it comes to networking? How does it fit in with the multiple social media channels? Is it appropriate to connect with someone you just met at a networking event through Facebook?
Networking is key but it has changed. What are the new rules? How can you blend work, community/civic interests and cultivate a social life all while networking?
- Questions to ask the host before attending: know your audience
- How to select events that allow you to blend work and connect with your community
- The benefits of connecting with multiple generations
- How to engage for the first time with others
- Tricks and tips to become more interesting
- How to introduce yourself and others
- Business card etiquette
- Foods to avoid and when to eat at your next networking event
- Creative ways to follow-up after the event
5. THE ART OF THE BUSINESS MEAL
To succeed in business you must be as comfortable in the dining room as you are in the conference room.
This presentation is so much fun and hands-on. Do you know how to hold a fork correctly? Should you eat Continental Style if you are traveling in another country?
- American and European/Continental Style Dining: what is the difference?
- How to navigate any place setting
- How to overcome mishaps at the table
- How to entertain a client
- When to talk business and how to be interesting when dining
- Who pays?
- Creative ways to stay in touch after the meal
6. CONNECTING THE GENERATIONS
Companies that are successful understand the importance of blending the generations. Whether understanding your co-workers’ or clients’ preferences, connecting the generations is key to having a unified and highly functioning workforce.
- The attributes of each generation that make up today’s work environment
- The positive aspects that each generation brings to the table
- How to apply the knowledge to better serve and understand your clients
HOW THIS WORKS
Let’s set a time to speak about your business etiquette training needs. We can do this by email, phone or video call so that we can get to know each other.
We will set a date for your on-site business etiquette event.
“Lisa was fantastic! She brought to life the importance of relationship development in the workplace and provided practical guidance to our team in how to best develop meaningful relationships with clients and prospects. Lisa has a warm and engaging personal presence and has made a real impact on our team.”David Crossed
Would you like to learn more about booking Lisa?